New CQC report is a ‘step in the right direction’


Nursing home welcomes latest report as step in the right direction

Saint Cecilia’s Nursing Home has welcomed a new inspection report on its care services as “a step in the right direction”.

Saint Cecilia’s Care Services took over the former Queen Margaret’s Nursing Home last year and the home has just been inspected by the Care Quality Commission for the first time since that change of ownership.

St Cecilia’s Care Services has set about improving the care offered at what is now Saint Cecilia’s Nursing Home and has welcomed the comments from the inspectors.

Managing Director Mike Padgham said:  “The results of the inspection were encouraging and I am confident that with our new manager, Karen Bone, now in place and other improvements under way, we will soon secure a ‘good’ rating.”

The report inspector says: “The service was responsive. Care plans were person-centred and staff were patient and kind when delivering care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

“The atmosphere at the service was relaxed and people were at ease in the company of staff. People living at the service told us they felt safe living there. Comments included, ”I feel very safe here, always plenty of staff and the food is lovely”, ”I like it here, staff are very nice, very helpful” and, ”It’s very safe here, I can see a doctor straight away. Can’t fault it here.” A visiting relative told us, ”My relative is very safe here. We have no worries at all about the standard of care.”

Mr Padgham added: “When we took over the nursing home we set out on a journey to improve the care on offer there and we are gradually doing so. We very much see this inspector’s report as another, positive step along that journey. Overall, we are pleased with the progress shown in this report but I am under no illusion that we still have much work to do to get the home where we want it to be and we will stop at nothing to achieve that.

“We know we have not got everything perfect – which business can honestly say that it has – but we are working on it.”

Since taking over the nursing home, Saint Cecilia’s has invested heavily in improving staff levels and in improving the fabric of the building.

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